Shipping & Returns
Everything you need to know about how we get your order to you — and what happens if something goes wrong.
Shipping policy
Processing time
All orders are processed within 1–2 business days. Custom or personalised orders may take up to 3 business days to process before dispatch.
Delivery time
Standard delivery takes 3–5 business days after dispatch. Remote areas (as classified by our courier partners) may take up to 7 business days.
Shipping charges
Free shipping on all orders above ₹999. A flat shipping fee of ₹79 applies to orders below ₹999.
Tracking
You'll receive a tracking link via WhatsApp and email once your order is dispatched. You can also reach us on WhatsApp at any time for a status update.
Delivery partners
We ship via Delhivery, Bluedart, and India Post depending on your pin code. We always choose the fastest available option for your location.
Returns & refunds
Eligibility
We accept returns within 7 days of delivery for the following reasons: manufacturing defect, wrong item sent, or item damaged in transit. Please photograph the issue and WhatsApp us within 24 hours of receiving the order.
Non-returnable items
Personalised and custom-printed products (name plates, engraved items, custom text products) cannot be returned unless there is a defect or error on our part. Please double-check your customisation details before placing an order.
Refund process
Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or UPI — we'll ask for your details.
Exchange
We're happy to exchange a defective or incorrect item for the correct one at no extra charge. Exchanges are subject to stock availability.
Questions about your order? Reach us on WhatsApp — we reply within the hour.
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